To cancel or make changes to an order, please reach out to us within 30 minutes of placing your order at hello@cleancause.com during our business hours (9 AM–5 PM CST). We’ll do our best to accommodate your request, but changes or cancellations are not guaranteed once an order has begun processing for shipment.

All subscription orders and orders over $50 are shipped free! If your order doesn't meet these requirements, then a shipping fee of $5.99 will be applied to your order.

Right now, we currently do not offer international shipping. Stay tuned for updates, as we hope to serve more regions in the future!

Your items will be shipped within 3 business days after purchase, and sometimes even sooner!

Our fulfillment team works hard to get your orders out as quickly as possible. Please note: orders placed after 12:00 PM CST (USPS) or 3:00 PM CST (other carriers), or over the weekend, will begin processing the next business day.

In rare cases, shipping may be delayed due to high order volume or backordered items.

If that happens, we’ll keep you posted and send tracking info as soon as your order ships.

Be sure to double-check your cart before placing your order — once it’s submitted and marked as shipped, it can’t be changed.

Please feel free to contact our team at hello@cleancause.com.

Occasionally, packages may be marked as delivered even though they're still en route to you. If you haven't received your CLEANs within 48 hours of the expected delivery date, don't hesitate to reach out to us at hello@cleancause.com.

Apologies for any misunderstanding! Please note that we can only fit up to two CLEAN cases per box. If you've ordered three cases or more, your order will be shipped in multiple boxes. Your other boxes should arrive within 24 hours of the first.

If it doesn't, feel free to contact our team at hello@cleancause.com.

Oh no! We are so sorry for the inconvenience, please reach out to us at hello@cleancause.com with a photo so we can fix that for you. Pictures of your order are required.

Oh no! We'd love to get that fixed up for you. Please send an email to our team at hello@cleancause.com and include pictures of the order and packing slip. Pictures are requried!

 If you have questions about your order, or are unsatisfied with your product email hello@cleancause.com. We offer a 30 Day Happiness Guarantee.